Cryptocard Windows SafeNet Logon Agent with Windows 2012 R2 Remote Desktop

Just a quick not to explain what happened with our install of this:

We were upgrading from the BSID Black Shield ID 2.7 Windows Agent software on a Windows 2008 R2 machine but keeping the current (for now) Blackshield 2.7 installation of the administration and SQL installs. Our new remote desktop server was a new 2012 R2 box and we installed the x64 Windows 8.1 Safenet agent as described in the install notes.

The installation went as planned and asked for the NetBIOS names of the two authentication servers which we entered as requested.

When it came to testing however the system described the user authentication as having failed.

When we checked the logs of the authentication servers running BSID 2.7 there was no entry and when we ran the Windows Agent software on the Remote Desktop machine it only showed the 'Help' tab rather than the rest.

The simple solution was that when we right-clicked the software and 'ran as administrator' the system reported that part of the registry concerning the software was corrupt and had to be removed. We agreed to this by clicking OK and were then presented with all the tabs as normal and were able to populate the correct server names as required. the system now appears to authenticate as expected...