sircles.net Computer Support The sircles.net blog | Troubleshooting

Twitter Feed Popout byInfofru

The sircles.net blog SEO, Copy Writing, Networking and Internet Safety & Security

CRM 2016 for Outlook - Cannot display the folder Path does not exist Verify the path is correct

If you are seeing the following in CRM 2016 using Outlook 2016: Then you should check the registry

If you are seeing the following in CRM 2016 using Outlook 2016:

Then you should check the registry - this commonly occurs when the user has migrated or upgraded office and the system has used the incorrect 32 or 64 bit registry settings.

Start registry editor as your normal logon user - i.e. the one that you use for Outlook rather than an Admin user - and under HK_Current_User go to software>Microsoft>MSCRM and have a look under these keys:

Make sure that the CRM_Client_InstallDir and InstallPath keys point to either program files (x86) or program files as befits your Microsoft Office install.

CRM_Client_InstallPath should be:    C:\Program Files (x86)\Microsoft Dynamics CRM\ or C:\Program Files\Microsoft Dynamics CRM\ for 32 and 64 bit respectively.

InstallPath should be:    C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ or C:\Program Files\Microsoft Dynamics CRM\Client\ for 32 and 64 bit respectively

 

 

HP DL360 G7 Red Screen of Death Illegal OpCode

This is a fairly disturbing occurrence - when your server, instead of booting-up, just after one rec

This is a fairly disturbing occurrence - when your server, instead of booting-up, just after one recommended update or a fist time reboot after install you receive a bright red screen explaining that the server feels it has done enough and will proceed no further. Not great news if you have a lot of users awaiting emails or database results and even worse if you've never seen it before.

 

 

Well this error can be related to a few problems related to running various forms of Linux on SD card drives but it can also affect those of us just running plain old Windows Server on the inbuilt 410i RAID controller.

In essence the message means that it is unable to read the boot device and so has thrown an HP level issue instead of a standard Windows or BIOS error.

I have found this problem in connection with the following:

  • Installing using iLO3 with a network accessed ISO file and then rebooting for the first time
  • Installing a recommended update to the NICs that made the whole server BSOD and then reboot into this and so we had to fix the error to find out that the DB was intact
  • Updating BIOS for the motherboard that has somehow disabled the USB boot in the BIOS and so lost the SD card boot device (which I was using on that occassion)
  • Installed the Windows iLO3 drivers which then somehow told Windows, because there was an ISO listed in the ILO3 boot-up system, that Windows was not the boot device

In order to fix these issues you should:

  1. Update the iLO3 firmware as there is a fix in th elatest versions (allegedly) but I have found this unreliable
  2. Disable the iLO if this fails at boot-up
  3. Change the boot order in BIOS so that your boot device is first and then:
  4. Boot from a Windows DVD and ensure you can see the boot volume and then use the inbuilt repair (this seems to be the best solution for Windows installs)

If all the above fails you can just try unplugging all the PSUs for ten minutes as this is a recommended solution from HP but only for the G8 servers. 

Good luck with a really distressing and fairly futile error screen.

WBAdmin snap-in failed to initailise

The other day we had an issue with the Windows Backup on a Windows 2012 R2 server that had previousl

The other day we had an issue with the Windows Backup on a Windows 2012 R2 server that had previously backed up OK.

On start-up of the Windows Backup application we received a message saying that the windows backup wbadmin snap-in failed to start and that we should restart the service and retry the snap-in.

When we tried the command line we received a message saying that the command was not available on portable workstations

After some looking around we found that a possible cause was that the registry had this entry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

PortableOperatingSystem = 1

So we changed to 1 and then wbadmin stated that there were no jobs scheduled.

We then ran the following command in order:

  1. Get-WBPolicy | Remove-WBPolicy
  2. Remove-WBBackupSet
  3. Remove-WBCatalog
  4. get-Service *wb* | Start-Service
  5. Restart Windows Server Backup

We then found that the backup record was destroyed but that the service could be run in the GUI once more.

Watching for new roothints and adware

OK, so you have your new Computer and you are dying to get cracking on the Internet as your ISP has

OK, so you have your new Computer and you are dying to get cracking on the Internet as your ISP has just made live your new broadband connection. Your computer was pre-installed and appears to have everything that you need including your bonus installation of Norton Antivirus or similar and free downloads for a year. You install your modem and are ready to go so lets go...

Antivirus Questions?

But maybe we should hold on a second. Norton Antivirus wins a lot of awards etc but then it would. It is manufactured by Symantec and they are definitely a leader in corporate antivirus technology and a good supplier to deal with on that level but they will charge you for any support as a home user and charge you to update your signature files after your trial period. A better option is to lose the installed antivirus and get AVG Free Edition from Grisoft which picks up as many viruses as any other home edition antivirus package. Grisoft's solution is available from http://free.grisoft.com/doc/1 and I would urge you to pay for the full edition if you are a business as the extra functionality is worth it. Avast Antivir are also perfectly good examples and are also free. Whatever you do, make sure you have a suitable solution before just surfing unknown pages.

You should also equip yourself with a Firewall. Surfing the internet without a firewall is leaving yourself open to attacks so at the very least make sure you have either the Microsoft XPSP2 firewall or one of these free firewalls: Kerio, Sygate, ZoneAlarm

ALSO: Keep Windows Updated! Many Windows updates are to close holes exploited by malicious programs and simply staying updated will keep a lot of infections off your system.

But what about Spy-ware?

What antispyware system should I use? Well first of all, a lot of decent antivirus solutions get spy-ware as well as ad-ware and viruses as they are all basically the same thing. They are all darn annoying and the primary reason new internet users run into trouble. Most of the anti-spy-ware solutions these days use all of the spy-ware and virus hassles to try and sell themselves - I have people calling me asking how to get spy-axe and spy-ware-killer OFF of their machines. These are not solutions being sold to enrich computer use, they are immature, trip-you-up pieces of software designed for a quick buck and some new users will be caught out. In my experience there is no anti-spy-ware solution - even the ones from Microsoft and the like - that catch most of the ad-ware and irritations that can be removed simply by going into Control Panel in Windows and removing everything you do not use or recognise.

If you are determined to use other means or have tried all of the above you can also run these on-line scans. PandaActivescan Housecall Scan although they require an Active X download which your Firewall may object to.

The following examples are all free also, and can happily coexist on the same computer:
Free Anti-Spyware: MS Antispyware AdAwareSE SpybotSD SpywareBlaster
It is important that your computer is run at minimum functionality. Windows is like a pen-knife - it can do almost anything you need it to - but if you are not hosting a website then make sure that the Web-Hosting features are uninstalled. You can do this in Control Panel under add/remove programs and then by clicking add/remove windows components on the left (Windows XP - the others are similar.) Every bit of unnecessary functionality can be used against you so try and run a tight ship. Make sure you have a reason to keep everything you see in this screen. If you don't use network printing then get rid of it. If you don't use Fax services then get rid of them. Every one you can dump frees memory and so decreases the work your computer is doing to swap out the page-file which equals more speed.

Once you have spy-ware/ad-ware or a virus infesting your system it will be taking you to an undesirable website or you will be getting pop-ups of some kind or whatever. Do not go running to the first advert you see. Your friends are the other people who have had the problem. Do a search on the Internet for a description of the symptoms and have a read of some articles that do not get money off of you for your custom. Forums and the like. There will be instructions. If you cannot get to a website other than the one to which you are unwittingly directed, go into control panel and add/remove programs, and get rid of anything with an incomplete name (I mean uninstall it by get rid of) or anything that you do not knowingly use. If you are unsure, then have a look in the documentation for the software name in question. Do not just uninstall everything you do not recognise, check the system again at each uninstall to see if the problem is cured so you know for sure which application was causing the problem.

Many viruses and the like kick-off their processes at boot up. There are many places in the Registry (a set of files that do a lot to tell Windows how it should behave) that these processes can give themselves shortcuts to start-up. If you go to the start button on your task bar and choose run and then type regedit into the box which appears, you will be presented with the registry editor. Beware!!!! The Registry is critical to Windows and if you mess about with it you can stop Windows booting up altogether so do not change anything without verifying the information from at least two sources!!! If you look at HKey_Local_Machine -> Software -> Microsoft -> Windows -> CurrentVersion -> Run and Runonce etc. you will see something like that below:

 

Many of the processes aggravating you or your computer are to be found here or other similar places in the Windows Registry. Note that in a lot of articles it is common to substitute HKLM for HKey_Local_Machine and that there are as many trouble causers as do-gooders so try and find a good source of information and verify it. Once you have found a source to be good more than a few times you can start to trust the information you find there.

With issues like SpyAxe where the product repeats that you have a virus, remember a few things. If the product it is asking you to install is not already installed then how can the computer know it has a virus? 

Please feel free to submit any other spy-ware problems at http://forum.sircles.net for us to have a look at. If you wish to try an anti-spy-ware application to help clear up your PC, have a look at the anti-spy-ware review site for a decent opinion of which one works best as we prefer companies to be inspired to make a good product rather than just hard-selling via cheap viruses and ad-ware; if they keep trying to hard-sell you things, tell us, and we will find a better link.

Windows Boot Recovery

10. January 2017 08:49 by sirclesadmin in Microsoft Windows, Troubleshooting
Windows 7 uses the Boot Configuration Data (BCD) which is a firmware-independent registry style coll

Windows 7 uses the Boot Configuration Data (BCD) which is a firmware-independent registry style collection of files for boot-time configuration data. It replaces the boot.ini that was used by NTLDR, and is used by Microsoft's new Windows Boot Manager which replaces NTLDR itself.

Boot Configuration Data is stored in a data file (formatted in the same way as a Windows registry hive) that is located either on the EFI System Partition (on machines that use Extensible Firmware Interface firmware which is an Operating System aware replacement for BIOS and communicates with the OS for things like MBR and ACPI) or in \Boot\Bcd on the system volume (on machines that use IBM PC style firmware).

Boot Configuration Data may be altered using a command-line tool (bcdedit.exe) pictured below:

by using WMI (Windows Management Instrumentation), or with 3rd party tools such as EasyBCD which allows for advanced configuration and support for non-Windows operating systems.

Boot Configuration Data contain the menu presented by the Windows Boot Manager, just as boot.ini contained the menu entries presented by NTLDR.

To Troubleshoot startup problems by using Windows RE, first try the Startup Repair option in the System Recovery Options dialogue box. If the Startup Repair option does not resolve the issue, or if you must troubleshoot manually, use the Bootrec.exe tool as described below.

The Bootrec.exe tool is the boot recovery tool in the Windows Recovery Environment (Windows RE) and is useful when trying to troubleshoot and repair the following in Windows Vista:

  • A master boot record (MBR)
  • A boot sector
  • A Boot Configuration Data (BCD) store

When you run the Bootrec.exe tool, you must start Windows RE like so:

  • Put the Windows Vista installation disc in the disc drive, and then reboot the computer.
  • Press a key when you are prompted by the DVD
  • Select the relevant language, time, currency and keyboard
  • Click Next
  • Click Repair your computer.
  • Click the operating system that you want to repair,
  • Click Next.
  • In the System Recovery Options dialog box, click Command Prompt.
  • Type Bootrec.exe, and then press ENTER.

NB:To start the computer from the Windows Vista DVD, you must configure the compute to start from the DVD drive in the BIOS.

Bootrec.exe optional switches:

/FixMbr
The /FixMbr option writes a Windows Vista-compatible Master Boot Record to the system partition. This option does not overwrite the existing partition table. This option is for when you must resolve MBR corruption issues, or when you have to remove non-standard code from the MBR.

/FixBoot
The /FixBoot option writes a new boot sector to the system partition by using a boot sector that is compatible with Windows Vista. Use this option if one of the following conditions is true:
The boot sector has been replaced with a non-standard Windows Vista boot sector.
The boot sector is damaged.
An earlier Windows operating system has been installed after Windows Vista was installed. In this scenario, the computer starts by using Windows NT Loader (NTLDR) instead of Windows Boot Manager (Bootmgr.exe).

/ScanOs
The /ScanOs option scans all disks for installations that are compatible with Windows Vista. Additionally, this option displays the entries that are currently not in the BCD store. Use this option when there are Windows Vista installations that the Boot Manager menu does not list.

/RebuildBcd
The /RebuildBcd option scans all disks for installations that are compatible with Windows Vista. Additionally, this option lets you select the installations that you want to add to the BCD store. Use this option when you must completely rebuild the BCD. If rebuilding does not resolve the issue, you can export and delete and then run this option again. By doing this, you make sure that the BCD is completely rebuilt. To do this, type the following:

bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd

Windows 2003/XP/2000

Windows before Vista and Windows 7 did not use the BCD and Windows BootlLoader. Instead it relied on NTLDR and boot.ini.