Shipment Details

Name and Postcode


TOWN
County

This confirmation acts as your guarantee, which begins from the day your product is delivered to you.

Consumer Contracts Regulations 2013 offers the following cancellation rights

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Returning items

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or refund it.

Further information can be found in the customer service section of our website and the dispatch note included with your order. Our usual refund policy does not apply to cut or made to order products or perishable goods, which cannot be returned or exchanged unless faulty.

This does not affect your statutory rights.

Returns can be made using the following options:

Further information on our Terms and Conditions can be found in the Customer Services section of our website, and on the delivery note included with your order.

Do you wish to track your order or require a receipt?

To track the status of your order or print a VAT receipt, if applicable, please click here. You may receive an email from us that will tell you how to track your order as soon as it has been collected for delivery.

Security

We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from requesting this kind of information, please do not respond to it but do let us know.